This is a two-day course which provides key guidance to organizations that plan to improve the quality and cost effectiveness of their IT service delivery by implementing an IT service management system based on ISO/IEC 20000-1:2011.

Using a step-by-step approach to the implementation process, we will explain the requirements of ISO/IEC 20000-1:2011, which will essentially help you develop the knowledge and skill required to implement an international best practice IT service management system within your organization.

Ideally following people can attend this training:-

• Those involved in defining, planning and/or implementing IT service management in their organisation
• Management Representatives.
• Team Members